# Senior E-Commerce Specialist at Hay House
> Posted: 2026-09-11 | Status: Active | Source: StoreJobs.dev

## Role Metadata
- **Employment Type:** Full-Time
- **Workplace:** Remote (United States)
- **Experience Level:** Senior
- **Primary Platform:** #shopify
- **Salary Range:** $65K–$75K
- **Required Stack:** shopify, Google Analytics 4, Generative AI, Product Catalog Management, Metafields & Metaobjects, Dynamic Customer Segmentation, CRO, Conversion Tracking, Social Commerce, Agentic Commerce, Shopify Admin API, E-commerce Integrations, GA4, ChatGPT Enterprise

## Job Description
Position Summary

As our Senior E-Commerce Specialist, you will be Hay House's hands-on Shopify expert, keeping our growing portfolio of Shopify storefronts running smoothly and improving how they perform through day-to-day administration, merchandising, product management, reporting, and integrations. Reporting to the Director of E-Commerce, you'll translate business, marketing, and sales goals into effective customer experiences using Shopify expertise, sound e-commerce judgment, analytics, and technical fluency.

Responsibilities and Expertise

• Manage day-to-day Shopify operations across Hay House storefronts, including product and catalog data, collections, meta fields, navigation, pricing, promotions, merchandising, apps, integrations, and data accuracy.
• Monitor storefront health, complete QA and troubleshooting, maintain product feeds and social-commerce connections, and escalate technical issues when needed.
• Lead storefront merchandising and conversion rate optimization using customer and performance data to improve product discovery, navigation, promotions, cross-sells, upsells, conversion, and sales.
• Partner with Marketing to execute campaigns and promotions in Shopify, and with Development to define requirements, coordinate projects, complete QA, and support production launches.
• Own e-commerce reporting through Shopify, GA4, and related tools, translating performance data into insights and recommendations. Monitor emerging channels, including social commerce, AI-referred traffic, and agentic commerce.
• Use approved AI and automation tools, including ChatGPT Enterprise, to improve workflows, merchandising, efficiency, discoverability, and customer experience while maintaining appropriate human oversight.
• Create and maintain SOPs and process documentation, stay current on Shopify capabilities and e-commerce trends, and recommend improvements that support efficiency, customer experience, and sales.

Skills, Knowledge & Abilities

• Strong e-commerce judgment with the ability to connect catalog data, platform configuration, feeds, integrations, merchandising, and storefront experiences.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to turn data into practical recommendations and action.
• Technical fluency, including the ability to partner with developers, write clear requirements and documentation, and determine when to escalate an issue.
• Comfortable using AI and automation responsibly, with sound judgment around accuracy, validation, data privacy, and company policies.
• Highly detail-oriented, proactive, adaptable, and able to manage multiple priorities in a changing e-commerce environment.
• Strong written and verbal communication skills, with the ability to explain e-commerce and technical information clearly and collaborate effectively with Web, Development, Marketing, Customer Service, and other cross-functional teams.

Qualifications

Education and/or Experience

• Bachelor's degree in Marketing, E-Commerce, Business, or a related field, or equivalent professional experience.
• 3-5 years of direct Shopify administration experience in an enterprise-level or comparably complex e-commerce environment.
• Experience partnering with technical teams and using analytics to improve e-commerce performance.
• Experience supporting multiple Shopify storefronts, e-commerce migrations, or a growing multi-site platform.
• Experience in publishing, media, consumer products, wellness, personal development, or another product-driven industry is a plus.

## How to Apply
To view the original listing, see applicant requirements, or apply directly, visit:
https://storejobs.dev/jobs/sf-2959-senior-e-commerce-specialist?utm_source=ai_assistant