# E-Commerce App Technical Support Specialist (Entry Level) at Aidey
> Posted: 2026-09-14 | Status: Active | Source: StoreJobs.dev

## Role Metadata
- **Employment Type:** Full-Time
- **Workplace:** Remote (Philippines)
- **Experience Level:** Entry-Level
- **Primary Platform:** #shopify
- **Salary Range:** Undisclosed
- **Required Stack:** shopify, HTML, JavaScript, CSS, HubSpot, Jira, CRO

## Job Description
About the Position: We are looking for an E-Commerce App Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support. The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The E-Commerce App Technical Support Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts), and strive to deliver exceptional service at all times. We are also welcoming Fresh Graduates who feel that they are a good fit for this role.

Requirements:
You'll need to communicate fluently, confidently, and clearly in English at a very high level — both verbally and in writing — as this is central to the role; therefore, please ONLY apply for this position if you possess excellent English Skills.
- MUST Hands-on experience with HTML, JavaScript, and CSS is an ADVANTAGE
Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE
Hands-on Shopify experience is an ADVANTAGE
Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE
Familiarity with conversion rate optimization (CRO) best practices
Team player - joining a small team in a fast-paced start-up, hungry to learn and work together
Proactive, customer-first mindset, with a curiosity to understand the customer's business and provide context-aware support
Ability to problem-solve and provide thoughtful and accurate responses

Responsibilities:
Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
Open and monitor Jira tickets, escalating internally as needed
Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support
Provide guidance on CRO best practices based on the customer's needs, with support from the client's CRO experts

## How to Apply
To view the original listing, see applicant requirements, or apply directly, visit:
https://storejobs.dev/jobs/sf-2973-e-commerce-app-technical-support-specialist-entry-level?utm_source=ai_assistant