# E-commerce Account Manager at That Works
> Posted: 2026-09-22 | Status: Active | Source: StoreJobs.dev

## Role Metadata
- **Employment Type:** Full-Time
- **Workplace:** Remote (Worldwide)
- **Experience Level:** Manager
- **Primary Platform:** #shopify
- **Salary Range:** Undisclosed
- **Required Stack:** shopify, Shopify Ecosystem, Conversion Rate Optimization, Project Management Software

## Job Description
Key Responsibilities
- Own and Manage Key Accounts: Act as the primary point of contact for our top-tier clients, ensuring the seamless delivery of projects while providing an A* service that exceeds expectations.
- Project Planning & Execution: Lead and coordinate with your dedicated pod of designers and developers to deliver projects on time, within budget, and aligned with the client's strategic vision.
- Maintain Operational Excellence: Work closely with the Operations Manager to monitor the performance your pod, ensuring quality and consistency across the team.
- Strategic Client Engagement: Consistently seek ways to enhance client satisfaction, delivering proactive solutions and insights to add measurable value to their businesses.

Day-to-Day Responsibilities
- Client Communication & Task Management: Manage client calls, book in tasks, and work closely with the team to ensure projects are executed to the highest standards.
- Quality Assurance (QA): Perform thorough reviews of completed tasks to maintain quality and ensure all client expectations are met prior to delivery.
- Project Coordination: Oversee our project management system, keeping tasks, deadlines, and resources well-organised across the clients you manage.
- Resource Planning: Effectively plan and allocate resources to meet client needs, balancing workload and priorities within your team.
- Upselling & Growth Opportunities: Identify potential upsell opportunities within your client base and collaborate with the team to develop tailored solutions that drive additional value.
- Exemplify Account Management Excellence: Build and nurture strong client relationships through clear, frequent, and effective communication, establishing trust and rapport with key stakeholders.
- Leadership & Team Development: Serve as a line manager for Account Managers, designers, and developers within your pod, providing mentorship and guidance to nurture their growth.

Requirements
- In-Depth Shopify Knowledge: Comprehensive understanding of the Shopify platform and a genuine passion for e-commerce.
- Proven Leadership Experience: At least 2 years in a similar role, managing client relationships and leading teams in an agency or e-commerce environment.
- Strong Multitasking Abilities: Demonstrated capability to manage multiple projects and priorities effectively.
- Attention to Detail: Exceptional eye for detail to ensure all work meets the highest quality standards.
- Positive Attitude & Proactive Approach: A "can-do" attitude with the drive to take initiative and deliver outstanding results.

## How to Apply
To view the original listing, see applicant requirements, or apply directly, visit:
https://storejobs.dev/jobs/sf-3015-e-commerce-account-manager?utm_source=ai_assistant