# Revenue Operations Analyst at eJam
> Posted: 2026-11-12 | Status: Active | Source: StoreJobs.dev

## Role Metadata
- **Employment Type:** Full-Time
- **Workplace:** Hybrid — Santa Ana, United States
- **Experience Level:** Mid-Level / Senior
- **Primary Platform:** #shopify
- **Salary Range:** $75K–$90K
- **Required Stack:** shopify, Amazon, TikTok Shop, Stripe, BigQuery, SQL, Excel, Power Query, Looker Studio, Tableau, Power BI, Claude, QuickBooks Online, Ramp, TaxJar, Avalara, Numeral

## Job Description
Location: Preferred on-site in Orange County, CA (Santa Ana office). We're also open to hybrid or remote candidates working on Pacific Time (PT).
Type: Full-Time

eJam is a privately held consumer products company that has built, scaled, and exited multiple brands. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

We operate like a holding company with the speed of a startup: small teams with real ownership and accountability.

This is the place where you'll see the entire machine: sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail, all under one roof.

The Role

You will own the path from a customer order to recognized, reconciled revenue across every eJam channel, end to end. Shopify, Amazon, TikTok Shop, QVC and retail each report revenue, refunds, fees and payouts differently, and you make them agree: one gross to net waterfall per brand, one daily revenue number the CEO, finance and media buyers all trust, and channel payouts that tie to the bank.

You will be the person who finds where the cash went missing, and the one who brings receivables management in house as we retire our outsourced A/R partner.

Mission: Finance and brand leadership know what we actually earned yesterday, by brand and channel, and every dollar between gross sales and the bank is explained, before they have to ask.

What You'll Own

Revenue data and reporting

    Own the daily gross to net revenue report by brand and channel: gross sales, discounts, refunds, chargebacks, merchant and agency fees, sales tax and net revenue, and explain every movement
    Maintain the revenue layer of the BigQuery finance and goal pacing dashboards so the numbers the business runs on match what Accounting books
    Build and automate recurring revenue, subscription and channel performance reports, and replace manual spreadsheet pulls with repeatable queries
    Track subscription revenue health: rebill approval rates, declines, retries, churn and refund drivers, and flag what needs action

Reconciliation and receivables

    Reconcile Shopify, Amazon, TikTok Shop and payment processor payouts and settlements to the bank and the ledger each period, and chase every unexplained difference to its source
    Support the month end close with revenue, refund, chargeback and fee reconciliations, and the related journal entry support
    Manage retail and marketplace receivables (QVC, Target, Walmart, Kroger and the SAI portfolio as it moves in house): invoicing, remittance matching, deductions and short pays, and an aging the team acts on
    Own the sales tax data flow and marketplace facilitator treatment with our tax platform

Process and systems

    The order to cash process documented per channel, with control points and SOPs the team runs on, built with the data, subscription, customer support and media teams
    Recurring revenue reporting automated with Claude and documented so it survives a vacation

What Success Looks Like

    30 days: the daily gross to net report publishes by brand without manual intervention and every channel's payout reconciliation is documented
    90 days: BigQuery revenue ties to QuickBooks Online for the prior month with a written bridge for every known difference, and retail and marketplace receivables aging is owned end to end
    6 months: order to cash SOPs exist for every channel, unreconciled revenue differences sit at zero at close, two recurring reports run materially faster, and the business trusts one revenue number

Requirements

Required (all four, no exceptions)

    Order to cash: tied Shopify, Amazon, TikTok Shop, Stripe or similar settlements and payouts back to the general ledger and found a gap
    Gross to net: built a bridge from gross sales through discounts, refunds, chargebacks, fees and tax to net revenue, and explained what moved
    Subscription: worked rebill approval, decline, retry and churn data for a recurring revenue business
    Receivables: managed retail or marketplace A/R, including remittance matching, deductions and short pays, with an aging someone acted on

Also required

    3 to 7 years in revenue operations, revenue accounting or finance operations, ideally at a DTC, subscription or ecommerce brand
    Advanced Excel (pivots, lookups, Power Query) and working SQL, BigQuery or another warehouse preferred, with dashboards in Looker Studio, Tableau or Power BI
    You use AI, primarily Claude, as a working tool every day, and you check its output before it goes anywhere
    Bachelor's in finance, accounting, economics, analytics or related

Nice to have

    QuickBooks Online or Ramp
    A subscription or order management stack
    Sales tax and marketplace facilitator mechanics (TaxJar, Numeral or Avalara)
    Amazon settlement reporting

## How to Apply
To view the original listing, see applicant requirements, or apply directly, visit:
https://storejobs.dev/jobs/sf-3118-revenue-operations-analyst?utm_source=ai_assistant