# Technical Account Manager, Automattic Special Projects Team at Automattic
> Posted: 2026-08-30 | Status: Active | Source: StoreJobs.dev

## Role Metadata
- **Employment Type:** Full-Time
- **Workplace:** Remote (PST)
- **Experience Level:** Senior
- **Primary Platform:** #woocommerce
- **Salary Range:** $85K–$130K
- **Required Stack:** woocommerce, WordPress, Jetpack, DNS, Site Editor, Full Site Editor, MailPoet, Linear

## Job Description
As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams.

Key responsibilities include:
- Driving partner adoption of WordPress and other Automattic products and services
- Working closely with partners to resolve incoming requests with high precision
- Drawing on technical acumen and verbal/written communication skills to represent Automattic
- Collaborating with partners to define website functionality and taking ownership of delivery, timelines, and outcomes
- Diving into WordPress and WooCommerce configurations, setup, and site building
- Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations
- Acting as the "voice of the customer" for product teams, championing opportunities and surfacing bugs
- Developing close relationships with partners to understand their business/operational needs
- Troubleshooting technical and editor-facing issues, resolving root causes where possible
- Translating partner requests into concrete WordPress-focused requirements
- Writing clear, detailed tasks for team members
- Responding to urgent incidents on partner sites with speed and attention to detail
- Continuously improving processes that increase active project capacity
- Communicating confidently with third parties about partner needs and WordPress best practices
- Demonstrating ownership of quality by advocating for partner needs and verifying solutions
- Sharing knowledge, tools, and tips to help team members
- Communicating clearly to diverse partners with varying technical aptitude

Required qualifications:
- Obsessive need to provide excellent customer service
- Project management approach balancing thoroughness and momentum
- Advanced WordPress admin expertise, including understanding plugin/theme interactions and Site Editor proficiency
- Strong background with general web technologies: DNS, web accessibility, site performance, technical SEO, and ecommerce
- Excellent English written and verbal communication skills
- Ability to triage requests and escalate appropriately
- Ability to manage work independently while adjusting to new priorities
- Comfortable creating structure in ambiguous situations
- Effective problem solving, conflict resolution, and context-switching abilities
- Ability to distill goals into concrete next steps
- Attention to detail and desire to complete all project items
- Demonstrable understanding of how AI can multiply productivity

Bonus qualifications:
- Contributed to an open source project
- Used Linear as a project or product management tool
- Read Unreasonable Hospitality
- Supported or run your own WooCommerce store

## How to Apply
To view the original listing, see applicant requirements, or apply directly, visit:
https://storejobs.dev/jobs/wc-4837-technical-account-manager-automattic-special-projects-team?utm_source=ai_assistant