@ Elogic Commerce / REMOTE · (EUROPE)
🚀 We're Hiring a Head of Account Management at Elogic Commerce
We are an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. Your mission is to help them grow with us: strengthen long-term relationships, identify new growth opportunities through upsell and cross-sell, and act as a true business partner. You will join our Account Management team, which currently consists of 3 Account Managers and 1 Team Lead. This is a team that knows its clients well and needs a strong player to take things to the next level.
🔥 What We Expect:
4+ years of experience as an Account Manager in IT outsourcing / e-commerce
Understanding the specifics of working with international clients
Experience creating growth roadmaps for accounts
Ability to upsell and cross-sell, negotiate, and present value
Basic financial analysis: project profitability, revenue forecasts, costs
Understanding of account P&L and financial reporting
Experience facilitating meetings, handling escalations, and conducting QBRs
English — Upper-Intermediate (B2), confident in negotiations
Experience with CRM and documentation (HubSpot, Zoho, or similar)
Nice to have:
experience in direct sales, pre-sales
🎯 Your Responsibilities:
Lead the Account Management team: coach, set higher standards, and guide the team forward
Identify new opportunities and turn them into deals
Keep a close eye on clients to ensure they grow with us
Think like a business owner, not just a task executor
Perform upsell and cross-sell of services
Coordinate with Delivery and technical teams
Monitor client satisfaction and resolve escalations
Forecast risks and develop growth roadmaps
Track invoicing and payments
"technology_tags": [
"HubSpot",
"Zoho",
"CRM"
]
$ step_01
Interview with Recruiter + English check
$ step_02
Technical interview
$ step_03
Final meeting with CEO + HRD
Remote-First
Remote-friendly with open positions across Europe, US, Egypt, and beyond — work from where you're based.
Mentorship Program
Structured mentoring program where you learn and grow from experienced colleagues — not something every agency offers.
Open Source Culture
Contribute to real open-source work — our team was recognized by Magento at Imagine 2019 for contributions to the MSI module.
International Projects
Work on complex, high-impact commerce projects for mid-market and enterprise clients across North America and Europe.
APPLY VIA THE EMPLOYER'S SITE
APPLY_NOW.SHREMOTE
REMOTE · (EUROPE)
JOB_TYPE
FULL TIME
SENIORITY
MANAGER
PLATFORM
MAGENTO
EMPLOYER_PROFILE
Elogic Commerce
Commerce engineering for complex B2B, ERP-connected, and enterprise commerce systems
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