E-Commerce Platform & Operations Lead at Travelpro — StoreJobs.dev
ACTIVELY HIRINGSF-2962
E-Commerce Platform & Operations Lead
@ Travelpro / BOCA RATON, UNITED STATES · HYBRID
Posted Sep 11, 2026
01
ROLE_OVERVIEW
Help Shape the Future of Modern Mobility
Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.
We are seeking an E-Commerce Platform & Operations Lead to support the day-to-day management, optimization, and technical coordination of Travelpro's Shopify e-commerce ecosystem. This role sits at the intersection of e-commerce operations, customer experience, digital merchandising, and platform performance — helping ensure our websites are stable, optimized, and commercially effective. You will partner cross-functionally with marketing, merchandising, operations, customer service, developers, and technology vendors to support site enhancements, troubleshoot issues, and execute e-commerce initiatives with clarity and precision. If you thrive in fast-paced digital environments and enjoy blending technical problem-solving with operational execution, this could be the opportunity for you.
What You'll Do
Drive E-Commerce Platform Operations
• Support day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA
• Assist with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements
• Coordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements
• Support promotional execution, pricing accuracy, inventory visibility, and post-launch validation
Optimize Customer Experience & Performance
• Identify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience
• Monitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance
• Analyze trends and site behavior to support data-informed recommendations and improvements
• Partner cross-functionally with marketing, merchandising, customer service, operations, and technology teams
• Help manage project timelines, testing, requirements, and execution across e-commerce initiatives
What Makes You Successful
You are
—• Analytical, detail-oriented, and highly organized
—• Comfortable managing multiple priorities in a fast-paced digital environment
—• A strong communicator who can translate technical issues into clear business language
—• Solutions-oriented with strong troubleshooting and problem-solving abilities
—• Collaborative and adaptable when working across teams, vendors, and stakeholders
What You Bring
• 5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles
• Experience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting
• Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript; Liquid experience preferred
• Strong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices
• Bachelor's degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field
Preferred
—• Experience with ERP, OMS, fulfillment, inventory, and backend operational workflows
—• Experience working with third-party apps, agencies, and technology vendors
—• Familiarity with analytics, reporting, and project management tools
Why This Role Matters
This role plays an important part in supporting Travelpro's digital transformation and e-commerce growth strategy. Your work will directly impact:
• Website stability and operational performance
• Customer experience and conversion optimization
• Promotional execution and digital merchandising effectiveness
• Cross-functional collaboration and project execution
• The continued evolution of Travelpro's direct-to-consumer business
This is an opportunity to contribute to a company actively transforming its brand, operations, and digital capabilities while helping shape the future of Travelpro's e-commerce experience.
