Support Engineer
@ Kinsta / REMOTE · (UTC)
ROLE_OVERVIEW
As our new Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support.
What You Will Do:
What You Bring To The Role:
Bonus Points If You:
- —Take ownership of issues reported by customers and see problems through to resolution.
- —Research, troubleshoot, and identify solutions to resolve customer issues.
- —Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- —Provide prompt and accurate feedback to customers.
- —Crave knowledge and continue to hone and improve your own technical and non-technical skills.
- —You are completely fluent in English with excellent written communication skills.
- —Great customer service skills with online customer service experience.
TECHNICAL_SPECS.JSON
"technology_tags": [
"Linux",
"NGINX",
"MySQL",
"MariaDB",
"PHP",
"DNS",
"CDN",
"WordPress",
"WP-CLI",
"Cloudflare",
"Docker",
"GitHub",
"GitLab",
"Bitbucket",
CULTURE_&_PERKS
Remote-First
Work from anywhere — Kinsta's team is fully distributed across the globe.
Home Office Stipend
Remote expense budget to set up your ideal work-from-anywhere setup.
Unlimited PTO
Flexible PTO so you can rest, recharge, and come back at your best.
// RELATED_NODES