Solutions Engineer

As a Solutions Engineer, you will:

About you:

You are motivated by winning; by building technical conviction in a prospect, removing the last objection, and watching a complex deal close because of the work you did. You operate proactively, create structure in ambiguous situations, and build assets that outlive any single deal.

You're an expert at experimenting with AI tools to remove friction and accelerate your pre-sales workflow, while keeping human judgment in the loop. You view the handoff to the TAM as a core deliverable, not an afterthought.

Required experience:

Preferred: 5+ years of overall experience in solutions engineering, pre-sales, or technical consulting

• —Own the technical pre-sales process end-to-end, from discovery and solution design through product demonstrations, technical proposals, and migration planning for prospective customers.
• —Partner closely with Sales, Woo, and Automattic for Agencies (A4A) on strategic opportunities, leveraging your technical expertise to become the trusted advisor to prospect developer teams, IT and operations teams, and leadership.
• —Lead technical discovery conversations that surface architecture complexity, risk, and opportunity, and use those findings to build a compelling, right-sized solution for each prospect.
• —Architect migration plans for complex sites (single-site, Multisite, WooCommerce), including database moves, DNS strategy, caching/CDN configuration, performance tuning, and risk mapping, and then hand off cleanly to the TAM or migration team for execution.
• —Run pre-migration performance benchmarks and document the case for how Pressable will measurably improve a prospect's current environment (TTFB, page load, stability, ops savings).
• —Design and implement a scalable pre-sales engagement model, creating reusable assets (demo environments, standard performance benchmarks, technical qualification frameworks) that empower Account Executives to confidently close standard deals without SE intervention.
• —Conduct competitive analysis and position Pressable against other hosts (WP Engine, Kinsta, Pantheon, etc.) with clear, factual TCO and performance comparisons.
• —Represent Pressable in the broader WordPress community—at WordCamps, agency partner events, webinars, and through published content—building Pressable's reputation as the technical choice for serious WordPress professionals.
• —Feed structured, field-sourced insights back to Product and Engineering from what you're seeing in pre-sales conversations, contributing to roadmap decisions and sales positioning.
• —Provide a clean, documented handoff to the TAM at deal close, including full context on the customer's architecture, risk areas, goals, open items, and first-90-days priorities.
• —Push the boundaries of AI in hosting by going beyond day-to-day usage: experiment with new AI-driven ways to work with the application layer, redesign how customers interact with the platform, and integrate adjacent systems.
• —Steer discussions with senior prospect leadership regarding technical and product strategy, trade-offs, and risk management during the evaluation process.
• —2+ years of WordPress development experience
• —Leading the technical pre-sales motion for a SaaS, managed hosting, or platform product
• —Collaborating closely with Sales teams as their technical sales partner
• —Building technical proposals, architecture documents, and migration runbooks for complex WordPress environments
• —Translating performance and reliability improvements into clear commercial value
• —Competitive positioning and TCO analyses
• —Influencing prospect decisions using tools like GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, and wp-doctor
• —Evaluating and selecting AI and automation tools
• —Community presence in WordPress ecosystem
• —Remaining composed and decisive in high-stakes sales situations
• —Distilling customer goals and complex technical requirements into concrete next steps
• —Proven experience in solutions engineering or technical pre-sales within the web hosting or CMS ecosystem
• —Deep understanding of modern web architectures and server-side performance
• —In-depth knowledge of WordPress and managed hosting
• —Strong analytical and problem-solving skills
• —High attention to detail in technical specifications and migration plans
• —Ability to work collaboratively with Sales, Support, Product, and Engineering
• —Outstanding verbal and written communication skills