Technical Account Manager, Automattic Special Projects Team

Bonus qualifications:

• —Driving partner adoption of WordPress and other Automattic products and services
• —Working closely with partners to resolve incoming requests with high precision
• —Drawing on technical acumen and verbal/written communication skills to represent Automattic
• —Collaborating with partners to define website functionality and taking ownership of delivery, timelines, and outcomes
• —Diving into WordPress and WooCommerce configurations, setup, and site building
• —Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations
• —Acting as the "voice of the customer" for product teams, championing opportunities and surfacing bugs
• —Developing close relationships with partners to understand their business/operational needs
• —Troubleshooting technical and editor-facing issues, resolving root causes where possible
• —Translating partner requests into concrete WordPress-focused requirements
• —Writing clear, detailed tasks for team members
• —Responding to urgent incidents on partner sites with speed and attention to detail
• —Continuously improving processes that increase active project capacity
• —Communicating confidently with third parties about partner needs and WordPress best practices
• —Demonstrating ownership of quality by advocating for partner needs and verifying solutions
• —Sharing knowledge, tools, and tips to help team members
• —Communicating clearly to diverse partners with varying technical aptitude
• —Obsessive need to provide excellent customer service
• —Project management approach balancing thoroughness and momentum
• —Advanced WordPress admin expertise, including understanding plugin/theme interactions and Site Editor proficiency
• —Strong background with general web technologies: DNS, web accessibility, site performance, technical SEO, and ecommerce
• —Excellent English written and verbal communication skills
• —Ability to triage requests and escalate appropriately
• —Ability to manage work independently while adjusting to new priorities
• —Comfortable creating structure in ambiguous situations
• —Effective problem solving, conflict resolution, and context-switching abilities
• —Ability to distill goals into concrete next steps
• —Attention to detail and desire to complete all project items
• —Demonstrable understanding of how AI can multiply productivity
• —Contributed to an open source project
• —Used Linear as a project or product management tool
• —Read Unreasonable Hospitality
• —Supported or run your own WooCommerce store