At Barrel, the Account Manager is the connector between our clients and our team. You will manage the day-to-day relationship with assigned accounts, making sure clients feel supported and projects stay on track. This includes staying on top of emails and Basecamp messages, scheduling meetings, preparing agendas, writing recaps, and documenting next steps.
AMs at Barrel are also strategic partners. You will work with clients to understand their goals and help shape how our team supports their growth. While you will receive training on Barrel's processes and approach, you are expected to bring curiosity, problem-solving, and a perspective that builds client trust. Over time, you will grow into leading more strategic conversations about website optimization, e-commerce best practices, and long-term planning.
We are looking for someone who thrives in a fast-paced environment, enjoys juggling multiple accounts, and approaches challenges with persistence and a solutions-first mindset.
Responsibilities
Serve as the day-to-day point of contact for assigned clients, responding quickly and clearly to emails and Basecamp messages
Schedule and run client meetings, including preparing agendas, taking notes, and sending recaps with documented next steps
Ensure information flows smoothly between clients and internal teams by capturing feedback, assigning tasks, and tracking deliverables
Support new client onboarding by setting clear expectations and aligning on Barrel's process
Draft briefs, collect assets, and ensure client feedback is accurately documented for the team
Collaborate with Project Managers to keep projects on track, on budget, and aligned with client goals
Build strong client relationships and foster trust through responsiveness, clarity, and consistency
Monitor project health and timelines, communicating proactively about risks or changes
Learn and apply Barrel's e-commerce strategies, contributing insights and recommendations that help clients improve their websites, strengthen retention, and drive growth
Skills
Organization and detail orientation: Skilled at keeping track of multiple priorities, deadlines, and details
Strong written and verbal communication: Able to write clear, professional emails and recaps, and lead client conversations with confidence
Working knowledge of Shopify: Familiarity with managing content, products, or apps in Shopify. Coding is not required, but you should understand how brands use the platform operationally
Ownership mindset: Takes responsibility for follow-through and problem-solving instead of waiting for others to step in
Strategic curiosity: Interested in e-commerce trends, tools, and tactics, with a desire to connect client goals to actionable recommendations
Collaboration: Able to balance client needs with input from designers, developers, and strategists
Adaptability: Comfortable juggling multiple accounts in a fast-paced environment without losing focus or composure
Experience
2 to 4 years of experience in an e-commerce, SaaS, or agency environment
Prior role in account management, client success, or a client-facing e-commerce or merchandising role preferred
Agency experience is a plus
Bachelor's degree in Marketing, Business, Communications, or a related field
02
TECHNICAL_SPECS.JSON
"technology_tags": [
"Google Suite",
"Slack",
"Basecamp",
"Jira",
"Shopify",
"Harvest",
"Forecast"
]
03
CULTURE_&_PERKS
Remote-First
Work from home all year round — we're a globally distributed team and fully remote by default.
Health & Wellness
Comprehensive Health, Dental, and Vision coverage for every team member.
Half-Day Fridays
Every Friday is a half-day, all year round — not just in summer.
Parental Leave
Paid parental leave so you can be present for the moments that matter most.
Peer Recognition Budget
Bonusly keeps team appreciation front and center — recognize your colleagues with real rewards.
Home Office Stipend
A remote home setup stipend so your workspace is everything you need it to be.
Learning Budget
Annual professional development stipend to keep growing your skills and career.
Retirement Savings
Company 401k matching to help you build long-term financial security.
Generous Holiday
Paid vacation time to rest, recharge, and come back at your best.
Performance Bonuses
Annual profit sharing means when Barrel wins, everyone on the team shares in the reward.
