eCommerce Business Analyst / Product Owner at Makro Agency — StoreJobs.dev
ACTIVELY HIRINGSF-2999
eCommerce Business Analyst / Product Owner
@ Makro Agency / REMOTE · WORLDWIDE
Posted Sep 18, 2026
01
ROLE_OVERVIEW
Sit between our clients and our design and development teams, helping determine what an eCommerce experience needs to do. Makro is an eCommerce growth partner helping brands scale through high-performing Shopify experiences and digital strategies. We combine strategy, design, and technology to build commerce solutions that deliver measurable results.
The role
You'll sit between our clients and our design and development teams, helping determine what an eCommerce experience needs to do and guiding the solution from discovery through delivery. You'll lead stakeholder workshops, understand business and customer needs, recommend solutions, and translate them into clear requirements and priorities. You won't simply document what clients ask for. You'll challenge assumptions and help determine the right thing to build. On strategy-led engagements, you'll translate the Strategist's customer, market, and growth direction into a practical eCommerce solution. When the client's strategy is already established, you'll lead discovery and solution definition directly. This is a client-facing agency role across multiple eCommerce projects, not ownership of a single brand's product.
What you'll do
Lead client discovery sessions and stakeholder workshops.
Understand business goals, customer needs, operations, processes, and platform constraints.
Recommend eCommerce solutions based on client needs and industry best practices.
Translate needs into customer journeys, functionality, business rules, and requirements.
Partner with designers and technical leads to shape practical, buildable solutions.
Create and prioritize roadmaps, epics, user stories, and acceptance criteria.
Own and refine the backlog throughout design and development.
Present recommendations and help clients make informed product decisions.
Resolve requirements during delivery and support QA, UAT, and launch readiness.
What we're looking for
2+ years of experience as an eCommerce Business Analyst, Product Owner, Functional Consultant, or similar role.
Experience working on eCommerce projects from discovery through delivery.
Strong workshop facilitation, problem-solving, and stakeholder-management skills.
Ability to turn ambiguous business needs into clear, practical solutions.
Confidence challenging client requests and explaining your recommendations.
Experience creating user stories, acceptance criteria, process flows, and backlogs.
Strong understanding of eCommerce customer journeys, functionality, and operations.
Experience collaborating with UX, design, development, and technical teams.
Clear written, verbal, and presentation skills.
Direct Shopify or Shopify Plus experience is strongly preferred.
Agency, consultancy, or systems-integrator experience is an advantage.
02
TECHNICAL_SPECS.JSON
"technology_tags": [
"Shopify",
"Shopify Plus",
"B2B/B2C E-Commerce",
"Catalog Management",
"Product Data Architecture",
"Order Fulfillment Integration",
"Customer Journey Flows",
"Process Flowcharts",
"Backlog Prioritization",
"User Acceptance Testing (UAT)",
"Agile"
]
03
CULTURE_&_PERKS
Remote-First
Work from anywhere in the world. Our team spans multiple continents and time zones.
