Revenue Operations Analyst

Location: Preferred on-site in Orange County, CA (Santa Ana office). We're also open to hybrid or remote candidates working on Pacific Time (PT).

eJam is a privately held consumer products company that has built, scaled, and exited multiple brands. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

We operate like a holding company with the speed of a startup: small teams with real ownership and accountability.

This is the place where you'll see the entire machine: sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail, all under one roof.

The Role

You will own the path from a customer order to recognized, reconciled revenue across every eJam channel, end to end. Shopify, Amazon, TikTok Shop, QVC and retail each report revenue, refunds, fees and payouts differently, and you make them agree: one gross to net waterfall per brand, one daily revenue number the CEO, finance and media buyers all trust, and channel payouts that tie to the bank.

You will be the person who finds where the cash went missing, and the one who brings receivables management in house as we retire our outsourced A/R partner.

Mission: Finance and brand leadership know what we actually earned yesterday, by brand and channel, and every dollar between gross sales and the bank is explained, before they have to ask.

What You'll Own

Revenue data and reporting

Own the daily gross to net revenue report by brand and channel: gross sales, discounts, refunds, chargebacks, merchant and agency fees, sales tax and net revenue, and explain every movement

Maintain the revenue layer of the BigQuery finance and goal pacing dashboards so the numbers the business runs on match what Accounting books

Build and automate recurring revenue, subscription and channel performance reports, and replace manual spreadsheet pulls with repeatable queries

Track subscription revenue health: rebill approval rates, declines, retries, churn and refund drivers, and flag what needs action

Reconciliation and receivables

Reconcile Shopify, Amazon, TikTok Shop and payment processor payouts and settlements to the bank and the ledger each period, and chase every unexplained difference to its source

Support the month end close with revenue, refund, chargeback and fee reconciliations, and the related journal entry support

Manage retail and marketplace receivables (QVC, Target, Walmart, Kroger and the SAI portfolio as it moves in house): invoicing, remittance matching, deductions and short pays, and an aging the team acts on

Own the sales tax data flow and marketplace facilitator treatment with our tax platform

Process and systems

The order to cash process documented per channel, with control points and SOPs the team runs on, built with the data, subscription, customer support and media teams

Recurring revenue reporting automated with Claude and documented so it survives a vacation

What Success Looks Like

30 days: the daily gross to net report publishes by brand without manual intervention and every channel's payout reconciliation is documented

90 days: BigQuery revenue ties to QuickBooks Online for the prior month with a written bridge for every known difference, and retail and marketplace receivables aging is owned end to end

6 months: order to cash SOPs exist for every channel, unreconciled revenue differences sit at zero at close, two recurring reports run materially faster, and the business trusts one revenue number

Requirements

Required (all four, no exceptions)

Order to cash: tied Shopify, Amazon, TikTok Shop, Stripe or similar settlements and payouts back to the general ledger and found a gap

Gross to net: built a bridge from gross sales through discounts, refunds, chargebacks, fees and tax to net revenue, and explained what moved

Subscription: worked rebill approval, decline, retry and churn data for a recurring revenue business

Receivables: managed retail or marketplace A/R, including remittance matching, deductions and short pays, with an aging someone acted on

Also required

3 to 7 years in revenue operations, revenue accounting or finance operations, ideally at a DTC, subscription or ecommerce brand

Advanced Excel (pivots, lookups, Power Query) and working SQL, BigQuery or another warehouse preferred, with dashboards in Looker Studio, Tableau or Power BI

You use AI, primarily Claude, as a working tool every day, and you check its output before it goes anywhere

Bachelor's in finance, accounting, economics, analytics or related

Nice to have

QuickBooks Online or Ramp

• —A subscription or order management stack
• —Sales tax and marketplace facilitator mechanics (TaxJar, Numeral or Avalara)
• —Amazon settlement reporting