Chief of Staff

Location: Preferred on-site in Orange County, CA (Santa Ana office). We're also open to hybrid or remote candidates working on Pacific Time (PT).

The Role

eJam has grown faster than its management layer. We have strong brand leaders and specialists, more than 100 people across more than a dozen countries, and 12 open seats. What we do not yet have is one operating rhythm that connects the executive team to each brand and each department. The Chief of Staff builds that rhythm and runs it.

This is an operator's role, not an advisory one. You will own how eJam plans, meets, decides, documents and follows through, and you will spend your first 90 days inside the growth and marketing teams, where the handoffs between creative, media buying, conversion, retention and marketplace need the most work. You do not own a P&L. You make sure the people who do own one deliver what they committed to.

What you'll own

The operating system. Install and run one cadence across eJam using EOS or Scaling Up: weekly leadership meetings, scorecards, quarterly Rocks, an issues list, and one place where it all lives.

Quarterly and annual planning. Facilitate planning for eJam and each brand and publish 3 to 7 company priorities, each with one owner, within five days.

The weekly roll-up and follow-through. One clear view from the executive meeting through every brand and department, and direct follow-up with owners at every level, executives included.

The management layer. With People Operations, publish the accountability chart, write scorecards for every manager seat, right-size spans of control and coach first-time managers.

Marketing operations. Map and fix how work moves from brief to creative to launch to reporting across paid acquisition, creative, CRO, retention and marketplace.

Hiring and CEO leverage. Scorecards and 90-day plans for every senior hire, executive onboarding, board and investor materials, the decision log, and special projects.

Requirements

What you bring

8 to 12+ years in business operations, strategy, program management or general management, including 3+ years in a consumer products, DTC or omnichannel company.

You have personally implemented and run EOS (Traction), Scaling Up or the Rockefeller Habits for at least two full annual cycles, and can show what you built.

Marketing fluency: you have worked inside or alongside a performance marketing team and CAC, MER, LTV and contribution margin are everyday vocabulary.

Working knowledge of Shopify, Amazon, TikTok Shop, paid social and search, and retail accounts such as Walmart, Target and Home Depot.

Formal program or PMO experience, and deep fluency in ClickUp or a comparable tool.

You have managed managers and helped build a first layer of middle management.

You have worked directly for a founder or CEO and earned the standing to disagree with them.

Experience with distributed teams and international contractors across time zones.