
@ WIRO / REMOTE · WORLDWIDE
We're looking for an experienced CX Designer to join our ecommerce agency. You'll be responsible for managing, testing and implementing conversion points across our clients ecommerce CX. You'll be working with clients on recommending key initiatives that will move the needle for their conversion, then producing wireframes and vetting UI concepts. This will involve a mixture of strategic and hands on work. You'll primarily be responsible for the CX, but strong UI skills are also required to ensure final products are cohesive.
WIRO is an established Ecommerce Agency specialising in Shopify working with clients on a growth-basis. We've delivered HUNDREDS of sites, optimised to the CX best practices. However, we want to up our game with how we scale our clients' growth. That's where you come in! You'll help us produce high yield roadmaps for our clients to best use their budgets effectively. As a small agency, your input will have a massive impact! Through working to deliver effective recommendations, you'll build strong relationships with our clients and come up with ideas and initiatives that will feed directly into our design and development team.
Responsibilities
Review our retainers to recommend key improvements and prioritise these based on speed to implement and potential return.
Produce wireframes, designs and typography according to digital best-practices and team priorities.
Consult with clients coming to us for an end-to-end build to understand their customers' needs, and present effective solutions.
Stay on top of industry trends.
Brief and manage the output of our offshore UI Designers to ensure concepts use the best practices for conversion.
Create of customer journey flows and empathy maps to help visualise different actors' scenarios and flows.
Use quantitative and qualitative insights to create complex Information Architecture structures from scratch.
Audit new clients' sites which come in and produce findings and recommendations.
Manage the interface design output and considerations.
Act as liaison to cross-functional teams to clarify and finalise project specifications.
Requirements
2+ Years experience in Ecommerce
3+ Years in UX/CX
Experience in managing UI Designers
Figma experience and understanding
Can work autonomously to strategically recommend the best initiatives for growth
Agency experience
Good time-management skills
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Analytics + Data heavy
Nice to have's
Worked with Shopify previously
"technology_tags": [
"Figma",
"Wireframing",
"Visual Design",
"Prototyping",
"CRO",
"Information Architecture",
"User Research",
"Interaction Design",
"GA4"
]
Remote-First
Fully remote agency — work from wherever you do your best work, no office required.
Flexible Hours
Flexible hours mean you can balance your personal and professional life on your own terms.
Learning Budget
We invest in your professional development with cutting-edge tools, resources, and opportunities to grow your craft.
Social Activities
Regular team events and virtual get-togethers keep the team connected — remote never means isolated.
International Projects
Work with leading eCommerce brands across the UK and key international markets on ambitious Shopify projects.
Direct Merchant Impact
Your work directly shapes the growth of 40+ active DTC brands — every build and optimisation drives real results.
People-First Culture
Kudos and respect are the norm here — every voice is heard, valued, and encouraged to shape how we work.
Small, Fast Team
A tight-knit team of 26 specialists — close collaboration, no silos, and your ideas actually move the needle.
Career Progression
Grow alongside some of the industry's brightest minds, with real opportunities to advance your career at a multi-award-winning agency.
APPLY VIA THE EMPLOYER'S SITE
APPLY_NOW.SHREMOTE
REMOTE · WORLDWIDE
JOB_TYPE
FULL TIME
SENIORITY
MID-LEVEL, SENIOR
PLATFORM
SHOPIFY
EMPLOYER_PROFILE
WIRO
Multi-award-winning eCommerce growth agency specialising in Shopify Plus
VIEW_COMPANY_PROFILE →