E-commerce Account Manager

Day-to-Day Responsibilities

• —Client Communication & Task Management: Manage client calls, book in tasks, and work closely with the team to ensure projects are executed to the highest standards.
• —Quality Assurance (QA): Perform thorough reviews of completed tasks to maintain quality and ensure all client expectations are met prior to delivery.
• —Project Coordination: Oversee our project management system, keeping tasks, deadlines, and resources well-organised across the clients you manage.
• —Resource Planning: Effectively plan and allocate resources to meet client needs, balancing workload and priorities within your team.
• —Upselling & Growth Opportunities: Identify potential upsell opportunities within your client base and collaborate with the team to develop tailored solutions that drive additional value.
• —Exemplify Account Management Excellence: Build and nurture strong client relationships through clear, frequent, and effective communication, establishing trust and rapport with key stakeholders.
• —Leadership & Team Development: Serve as a line manager for Account Managers, designers, and developers within your pod, providing mentorship and guidance to nurture their growth.

Requirements

• —In-Depth Shopify Knowledge: Comprehensive understanding of the Shopify platform and a genuine passion for e-commerce.
• —Proven Leadership Experience: At least 2 years in a similar role, managing client relationships and leading teams in an agency or e-commerce environment.
• —Strong Multitasking Abilities: Demonstrated capability to manage multiple projects and priorities effectively.
• —Attention to Detail: Exceptional eye for detail to ensure all work meets the highest quality standards.
• —Positive Attitude & Proactive Approach: A "can-do" attitude with the drive to take initiative and deliver outstanding results.