Program Manager

Risk and Issue Management

Maintain an active, working risk and issue register that supports decision-making, not just reporting

Identify blockers early and escalate before they affect critical milestones

Highlight resource gaps, sequencing issues, ownership ambiguity, and delivery risks

Bring structure and urgency to problem-solving across multiple teams and partners

Governance and Reporting

Run governance rhythms including workstream forums, steering committees, and executive reporting

Prepare clear, concise reporting packs that translate technical risks into business impact

Keep roadmaps, decision logs, actions, and ownership records current and trusted

Ensure governance frameworks such as RACI/RASCI, stage gates, and sign-offs remain live and actionable

Stakeholder and Vendor Management

Build trusted relationships with senior client stakeholders, delivery leads, and Vaimo teams

Act as a central point of coordination across client teams, implementation partners, and specialist vendors

Align technical and non-technical stakeholders around delivery priorities and decision-making

Communicate clearly and directly, especially when timelines, scope, or dependencies are at risk

Financial and Resource Oversight

Monitor program budgets, commercial milestones, and scope changes

Flag delivery or resourcing risks that could impact cost, timelines, or quality

Support internal and client-side capacity planning across critical roles and phases

What We're Looking For

Essential Experience

8+ years of program management experience, including leadership of large digital transformation programs

Proven delivery of complex, multi-workstream initiatives involving several stakeholder groups and external vendors

Strong experience in digital platform transformation, such as website re-platforming, composable architecture, headless CMS, PIM, search/discovery, or systems integration

Track record of managing high-visibility programs with fixed milestones and limited room for slippage

Experience working with enterprise clients in fast-paced, high-accountability environments

Core Capabilities

Excellent dependency management and planning discipline

Strong risk management and escalation judgment

Confident facilitation of steering committees and executive forums

Experience with governance models such as RACI/RASCI, decision logs, and milestone-based delivery

Comfortable working with tools such as Jira, Confluence, Craft.io, Smartsheet, or similar

Communication and Leadership

Able to translate technical complexity into clear business language

Comfortable giving clear recommendations and escalating concerns early

Strong relationship-builder with both technical teams and senior stakeholders

Calm, credible, and highly organised under pressure

Preferred

Experience in commerce, digital experience, or enterprise transformation environments

Familiarity with platforms such as Adobe Commerce, Magento, inRiver, Coveo, Contentful, Optimizely, or similar ecosystems

Experience managing global or multi-market rollouts

PMP, PRINCE2, SAFe, or equivalent certification

What Success Looks Like

In this role, success means:

Establishing a trusted program rhythm quickly

Bringing visibility and control to complex dependencies

Creating confidence in delivery plans across internal and client teams

Identifying risks early and driving resolution before they become delays

Helping Vaimo and its clients deliver strategically important transformation outcomes successfully