Program Manager

Program Delivery

• —Own and maintain the master program plan across multiple workstreams, epics, milestones, and delivery gates
• —Drive delivery cadence across daily, weekly, and executive-level forums
• —Coordinate work across engineering, UX, content, data, QA, architecture, and external vendor teams
• —Manage interdependencies across platform, integration, front-end, testing, and launch activities
• —Ensure workstream leads are aligned to commitments, timelines, and decision points

Risk and Issue Management

• —Maintain an active, working risk and issue register that supports decision-making, not just reporting
• —Identify blockers early and escalate before they affect critical milestones
• —Highlight resource gaps, sequencing issues, ownership ambiguity, and delivery risks
• —Bring structure and urgency to problem-solving across multiple teams and partners

Governance and Reporting

• —Run governance rhythms including workstream forums, steering committees, and executive reporting
• —Prepare clear, concise reporting packs that translate technical risks into business impact
• —Keep roadmaps, decision logs, actions, and ownership records current and trusted
• —Ensure governance frameworks such as RACI/RASCI, stage gates, and sign-offs remain live and actionable

Stakeholder and Vendor Management

• —Build trusted relationships with senior client stakeholders, delivery leads, and Vaimo teams
• —Act as a central point of coordination across client teams, implementation partners, and specialist vendors
• —Align technical and non-technical stakeholders around delivery priorities and decision-making
• —Communicate clearly and directly, especially when timelines, scope, or dependencies are at risk

Financial and Resource Oversight

• —Monitor program budgets, commercial milestones, and scope changes
• —Flag delivery or resourcing risks that could impact cost, timelines, or quality
• —Support internal and client-side capacity planning across critical roles and phases

What We're Looking For

Essential Experience

8+ years of program management experience, including leadership of large digital transformation programs

Proven delivery of complex, multi-workstream initiatives involving several stakeholder groups and external vendors

Strong experience in digital platform transformation, such as website re-platforming, composable architecture, headless CMS, PIM, search/discovery, or systems integration

Track record of managing high-visibility programs with fixed milestones and limited room for slippage

Experience working with enterprise clients in fast-paced, high-accountability environments

Core Capabilities

• —Excellent dependency management and planning discipline
• —Strong risk management and escalation judgment
• —Confident facilitation of steering committees and executive forums
• —Experience with governance models such as RACI/RASCI, decision logs, and milestone-based delivery
• —Comfortable working with tools such as Jira, Confluence, Craft.io, Smartsheet, or similar

Communication and Leadership

• —Able to translate technical complexity into clear business language
• —Comfortable giving clear recommendations and escalating concerns early
• —Strong relationship-builder with both technical teams and senior stakeholders
• —Calm, credible, and highly organised under pressure

Preferred

• —Experience in commerce, digital experience, or enterprise transformation environments
• —Familiarity with platforms such as Adobe Commerce, Magento, inRiver, Coveo, Contentful, Optimizely, or similar ecosystems
• —Experience managing global or multi-market rollouts
• —PMP, PRINCE2, SAFe, or equivalent certification

What Success Looks Like

In this role, success means

• —Establishing a trusted program rhythm quickly
• —Bringing visibility and control to complex dependencies
• —Creating confidence in delivery plans across internal and client teams
• —Identifying risks early and driving resolution before they become delays
• —Helping Vaimo and its clients deliver strategically important transformation outcomes successfully