Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce. We are seeking a strategic CRM Strategist to join our team and drive comprehensive lifecycle marketing strategies across email and SMS channels. This role combines strategic thinking with hands-on execution to optimize customer engagement and revenue growth throughout the entire customer journey.
RESPONSIBILITIES
Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day to day operations of lifecycle marketing.
Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging.
Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications.
Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendar
Client communication & coordination; create, schedule, and conduct meetings, as required.
Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teams
Stay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality.
Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign ups
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
QUALIFICATIONS
Excellent time management and communication skills
3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting
Familiarity with with HTML/CSS Required
Hands on keyboards experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.,) a plus
Experience with eCommerce/ Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS
Proven track record of exceptional performance in building lifecycle marketing revenue
Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus
Highly process oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders
Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment
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TECHNICAL_SPECS.JSON
"technology_tags": [
"HTML",
"CSS",
"Klaviyo",
"SFMC",
"Iterable",
"Braze",
"Attentive",
"Postscript",
"Email & SMS Marketing",
"eCommerce"
]
03
CULTURE_&_PERKS
Remote-First
Work from anywhere — we're a remote-first team with members across the US, UK, Canada, Europe, and beyond.
Unlimited PTO
Competitive PTO policy with paid time off at the end of the year so you can fully recharge.
Flexible Hours
Flexible working schedule so you can do your best work on your own terms.
Home Office Stipend
Home office stipend to help you build a workspace where you can thrive.
Apple Gear
Work on Apple hardware — we set you up with the equipment you need to do great work.
Learning Budget
Continued education and personal development opportunities to help you grow your skills and career.
Cross-Cultural Team
Join a global team spanning New York, London, Amsterdam, Berlin, Toronto, São Paulo, and more.
International Projects
Work on high-impact ecommerce projects for some of the world's most recognized brands across multiple markets.
